Privacy Policy

1. Australian Privacy Principles

(a) Integria Healthcare (Australia) Pty Ltd ACN 096 496 212 (“Integria” and “our”,“we” or “us”) is committed to protecting and maintaining the privacy of users of our websites and other means of communication, including email, telephone and social media. This website is controlled and operated by Integria. We understand and appreciate that our users are concerned about their privacy and the confidentiality and security of any information that may be provided to us.


(b) As an Australian company, we are subject to the Commonwealth Privacy Act 1988 and accordingly will adhere to the Australian Privacy Principles (APPs) when collecting, using,disclosing, securing and providing access to personal information. The APPs define personal information as information or an opinion relating to an individual which can be used to identify that individual. We only collect personal information that is necessary for one or more of our legitimate functions or activities and we only keep it for as long as we may require it for our legitimate business purposes.


(c) This Privacy Policy demonstrates our commitment to protecting your privacy by disclosing to you the ways in which we deal with your personal information, particularly in the online environment. The contents of this Privacy Policy are subject to change and are not intended to create a contract between us and any user of our websites or person who provides us with personal information.


2. Your Rights

You can find out what information we hold about you, and ask us not to use any of the information we collect via

Under the European Union General Data Protection Regulation (GDPR) you (the data subject) have several rights in respect of your data and how Integria processes it.


You have the right to request whether or not your personal data is being processed by Integria. If your personal data is being processed you have the right to access this data and the following information:


(a) The purposes of the processing


(b) The categories of personal data concerned


(c) The recipients or categories of recipient to whom the personal data has been or will be disclosed


(d) The envisaged period for which the personal data will be stored


(e) If your personal data has not been collected directly from you, the source


(f) The existence of any automated decision-making or profiling and information about the logic involved


(g) The appropriate safeguards in place where your data is transferred to any third country.


You also have the right to have any inaccurate data corrected, or incomplete data completed. You also have a right to obtain a copy of any incomplete or inaccurate data.


You have the right to have any inaccurate data corrected, or incomplete data completed. You also have a right to obtain a copy of any incomplete or inaccurate data.


You have the right to request that Integria ceases to process your data and the "right to be forgotten" where, upon your request, Integria will delete all personal data held about you.


You also have the right to request that Integria restricts the processing of your data and the right to object, at any time, to the use of your data for direct marketing purposes of profiling.


If you've signed up for email alerts, you can unsubscribe or change your settings at any time. Alternatively you may contact the MediHerb team via email to request that you are unsubscribed, or to exercise any of your rights listed above. Please contact - or call 1300 654 336.


3. Personal Information Collection

(a) Our websites may invite you to register and provide information about yourself.


(b) The extent and type of personal information we receive from you and hold depends on the information you provide to us through our contact mailboxes and/or through the registration processes to gain access to our websites and our services.


(c) In order for us to provide you with access to particular websites we may require your name, address, contact details, occupation and information about your personal preferences and circumstances. We may also review your credit history for the purposes of providing you with a credit account. The type and amount of information necessary will vary depending on your circumstances.


(d) We understand the importance of protecting children's privacy, especially in an online environment. Our sites are not intentionally designed for or directed at children under the age of 18 years. It is our policy never to knowingly collect or maintain information about anyone under the age of 18 without consent.


4. Use and Disclosure of Personal Information 

(a) We use the personal information which you provide to personalise your experience and to deliver the websites and services most suited to your needs.


(b) We may use your personal information to respond to your requests, to provide you with information about our websites and our products and services, to provide you with a credit account to make purchases through our website, and to perform our services. For example, if you send us an e-mail message requesting information about us, we will use your e-mail address and other information you supply to respond to your request.


(c) We may use your personal information to inform you about other products,services and special offers from time to time, however, we will give you an opportunity to decline to receive such communications.


(d) The personal information you provide to us will be retained only for as long as necessary to fulfil the purposes for which the information was collected or as required by law.


(e) We do not share personal information with third parties except as necessary to carry out our services or as required by law or other legal processes, and we never sell your personal information.


(f) We may store or back up data including your personal information using "cloud" service providers, which may result in data containing personal information being held on overseas servers. The nature of the internet is such that we are not able to determine with certainty the location of servers that may store that data. We will endeavour to only use reputable "cloud" service providers and to take reasonable steps to require such "cloud" service providers also act in compliance with the Australian Privacy Principles.


Integria routinely transfers your personal information to MailChimp, our third-party email marketing provider for the purposes of creating, adding to and maintaining our mailing lists which we use to communicate with you about our products, events and MediHerb and Integria news. By submitting your personal data, you agree to this.


When you sign up to our email marketing list


We use a third-party email service, MailChimp, to manage our regular email communications to members and MailChimp act as a data-processor on behalf of Integria. MailChimp is a US company and has staff based outside the EEA, and stores your data in the US. MailChimp is certified under the EU-US Privacy Shield framework. When you sign up to our email alerts, you agree to your data being stored in this way. As a subscriber to our email alerts, we may contact you from time to time to ask for your feedback on how to improve our email alert service.


As a data processor on behalf of Integria, MailChimp will use your information to send you email alerts if you request them. You can find out more about how MailChimp collects and stores your information.


5. Data Quality, Access and Right to Object

(a) We take reasonable steps to ensure that the personal information we collect,use or disclose is accurate, complete and up-to-date.


(b) Our website provides you with an opportunity for you to view and update your information as and when required. You can also advise us of changes by email or via our website.


(c) We will provide you with the ability to object to the processing of your personal information if such processing is not reasonably required for a legitimate business purpose as described in this policy or our compliance with law. In the case of electronic direct marketing, we will provide you with a method to opt out of receiving further marketing materials or with a method to opt in if required by law. If you wish to contact us regarding our use of your personal information or object to the processing of your personal information, please email us at If you contact us, please note the name of the website where you provided the information, as well as the specific information you would like us to correct, update or delete, plus a proper identification of you. Requests to delete personal data will be subject to any applicable legal and ethical reporting or document filing or retention obligations imposed on us.


6. Cookies

(a) "Cookies" (small text files placed on your computer when you first visit our website) are used on some parts of our website. Most browsers now recognise when a cookie is offered and permit you to refuse or accept it. If you are not sure whether your browser has this capability, you should check with the software manufacturer, your company's technology help desk or your internet service provider.


(b) Cookies are primarily used to enhance your online experience and are not used to track the navigational habits of identified visitors, unless we obtain your permission to do so. If you visit our website to read or download information much of the information we do collect is statistical only (for example the domain from which you access the Internet, the date and time you access our site, and the internet address of the website from which you linked directly to our site) and is not personally identifiable. We use this information about the number of visitors and their use of the site in aggregate form to make our site more useful and attractive to visitors.


7. Data Security

We have technological and operational security policies and procedures in place to protect your personal information from loss, misuse, alteration or unintentional destruction.


8. Disposal and Destruction of your Personal Information

If we no longer need to hold your personal information, we will take reasonable steps to destroy or permanently de-identify that information.

9. Data Transfer Overseas

We are located in Australia and you agree that we may transfer your data to one of our databases outside your country of domicile.


10. Further Information

We recognise our responsibility for protecting the online privacy of your personal information. If you have questions or comments about our administration of your personal information, please contact us via our Contact Us page. You may also use this page to communicate any concerns you may have regarding compliance with our Privacy Policy.


11. Access and Correction

At any time you can advise us of any changes to your personal information. You have the right to ask for the personal information held about you and to advise of any inaccuracy. If you make an access request, we will ask you to verify your identity and specify what information you require. Your request must be in writing.


We may ask the reason for your request so we can assist you most effectively. However, you are under no obligation to provide a reason if you do not wish to. We reserve the right to charge a fee for any significant costs incurred by us in providing access to personal information.


Your trust in Integria Healthcare and our brands is very important to us. If at any time you want to know exactly what personal information Integria is holding about you, you are welcome to request it by emailing us at


12. Changing and Deleting the Information we have about you

If at any time you wish to change personal information that is inaccurate or out of date, please contact us by emailing us at and we will change this record. If you wish to have your personal information deleted, please let us know in the same manner as referred to above and we will take all reasonable steps to delete it unless we need to keep it for legal reasons.


13. Complaints

If you believe your personal information is not properly protected, or that there has been a breach or potential breach of this Privacy Policy or the privacy legislation, please contact us immediately and ask for your complaint or concern to be directed to the Privacy Officer.


We take breaches seriously and have procedures in place to help identify and resolve a breach, potential breach or complaint as quickly as possible. This includes appropriate escalation processes to the General Counsel and notification processes in the event of a serious breach.


Every complaint is forwarded by the staff member who receives it to the Privacy Officer. You will be notified of the process for dealing with the breach or potential breach. Your complaint will be thoroughly investigated and a suitable resolution negotiated with you.


If you are not satisfied with the resolution of your complaint by us, in Australia you may contact the Office of the Australian Information Commissioner (OIAC) who may investigate your complaint. In New Zealand, you may contact the Privacy Commissioner who can offer further guidance and investigate your complaint if necessary.


You may also lodge a complaint with any supervisory authority in the EU. The supervisory authority for the United Kingdom is the Information Commissioner's Office. For further information on your rights, please see the Information Commissioner's website at


Further Information


Our aim is to respond to all enquiries promptly

For enquiries or feedback about this policy or for complaints about our handling of personal information, please email the Privacy Officer at or otherwise you can mail to:


Privacy Officer

Integria Healthcare (Australia) Pty Ltd

Level 5, 35 Chandos Street

St Leonards NSW 2065


Telephone: +61 (0)2 9934 6683

Future Changes

Our commitment to make our company and brand websites leaders in natural healthcare means that we are constantly adding to and changing this site. Because of this, from time to time, our policies will be reviewed and may be revised. Integria Healthcare reserves the right to change our Privacy Policy at any time and notify you by posting an updated version of the policy on our website. The amended Privacy Policy will apply between us whether or not we have given you specific notice of any change.